Spartan Sport Sciences – Delivery Information
We will always strive to deliver your order in time, and in good condition.
It takes between 1-2 weeks for us to deliver your ordered merchandize from the time you place the order on our site
We deliver to most locations within India. For logistical reasons, we are unable to deliver at certain places.
Spartan Sport Sciences dispatches all products through a reliable courier service, With this service, your parcel is delivered within 1-2 weeks of being dispatched. You can track your delivery via the My Account / My orders page.
Cash on delivery
Cash on delivery option is available all over India. If the chosen mode of payment is cash on delivery, there is additional charge of Rs. 50 as convenience charges for orders. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.
Your Express order will be shipped within 24hrs from the purchase. Depending upon your location you will receive your order within 2-7 business days. In case of a prepaid order placed between Monday to Friday, your order will be processed and shipped within 24hrs and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day.
In case, you have placed a Cash-on-Delivery order between Monday to Friday, your order will be processed and shipped within 24hrs after we verify your order and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day after verification.
In the My Account / My orders section, you can view:
» the dispatch date of your parcel (available once your parcel has left our Order Processing Center)
» the date your order is delivered
» To keep you updated on the status of your order we will send you a note to let you know your when your order has shipped.
Can I choose my delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Spartan Sport Sciences promises to do its best to find the causes and resolve the problem in a timely manner.
» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I
am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from Spartan Sport Sciences.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.Please note the shipment cost for resending the parcel will be borne by the customer. Also please note, since cash on delivery (COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
» What should I do
if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via an email to firstname.lastname@example.org
» I have only
received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
» I have received a
defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.