Delivery Info
Spartan Sport Sciences – Delivery Information
We will always strive to deliver your order in time, and in good condition.
Delivery Policy:
It takes between 1-2 weeks for us to deliver your ordered merchandize from the
time you place the order on our site
We deliver to most locations within India. For logistical reasons, we are unable to deliver at certain places.
Delivery methods:
Spartan Sport Sciences dispatches all products through a reliable courier service, With this service, your parcel is delivered within 1-2 weeks of being dispatched. You can track your delivery via the My Account / My orders page.
Other Charges:
Cash on delivery
charges:
Cash on delivery option is available all over India. If the chosen mode of
payment is cash on delivery, there is additional charge of Rs. 50 as
convenience charges for orders. You can view the delivery charges at the time
of payment. These are over and above the selling price of the product. You can
also view the delivery charges in the invoice or My order section.
Express Delivery:
Your Express order will be shipped within 24hrs from the purchase. Depending
upon your location you will receive your order within 2-7 business days. In
case of a prepaid order placed between Monday to Friday, your order will be
processed and shipped within 24hrs and all orders placed on Saturday or Sunday
will be shipped on the following Monday or the next working day.
In case, you have placed a Cash-on-Delivery order between Monday to Friday,
your order will be processed and shipped within 24hrs after we verify your
order and all orders placed on Saturday or Sunday will be shipped on the
following Monday or the next working day after verification.
In the My Account / My orders section, you can view:
» the dispatch date of your parcel (available once your parcel has left our
Order Processing Center)
» the date your order is delivered
» To keep you updated on the status of your order we will send you a note to
let you know your when your order has shipped.
Can I choose my delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
Delivery problems:
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Spartan Sport Sciences promises to do its best to find the causes and resolve the problem in a timely manner.
Further information:
» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I
am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our
courier partner makes attempts to reach you via a phone call and SMS. Please
ensure that you take calls from our courier partner to facilitate delivery of
your package. A second attempt will automatically be made within 24 hours.
After the second attempt, our courier will hold on to your parcel for 3 days
awaiting further instructions from Spartan Sport Sciences.
Once the parcel has been sent back to us, you must wait until it arrives in our
Order Processing Center. At this time you will automatically receive an email
asking you if you would like us to resend your parcel .We will hold the parcel
for you at our Order Processing Center for a week from the time we send you an
email. If we do not hear from you in this timeframe we will need to cancel your
order.Please note the shipment cost for resending the parcel will be borne by
the customer. Also please note, since cash on delivery (COD) is a special
service where we ship your order without any prepayment, we may be forced to
discontinue the option of COD in your account should you fail to accept your
COD parcel when it is delivered to you.
» What should I do
if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse
to accept it. All parcels are guaranteed to be in perfect condition when they
are dispatched from our Order Processing Center, complete with security tape
that should be visible and intact. If you refuse your parcel, please let us
know via an email to support@spartansportsciences.com
» I have only
received part of my order
Please be aware that your order may be dispatched in separate parcels and on
different dates. In case we do so, we will keep you informed via an email
» I have received a
defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does
not contain the items you ordered, please contact us within 24 hours of
receiving the parcel.
